The Hidden Workload Study (coming Early 2024)
We are in the early stages of planning our next PACT project, The Hidden Workload Study!
Much of the work that primary care clinicians do every day is not recorded and, crucially, not recognised. This “hidden” workload might include results and document reviewing, ad hoc patient contacts, and supervision of colleagues. We want to understand workload in primary care better and explore how and why this workload might vary from practice to practice as our local demographics change.
We will be asking PACT members to record all of the work they do in their practice on a single day, which we will then analyse in relation to each practices local demographics. We will also be interviewing PACT members to learn more about their lived experience of their work and how their local communities affects the work they do.
As with all of our PACT projects, participating practices will also receive a bespoke practice report once data is analysed, allowing each practice to better understand their workload in relation to the rest of the country. Using this information PACT members will hopefully be able to improve their services locally and better understand the care they provide for their local communities.